01 · ENQUIRY
Enquiry received & routed
Capture source and limited contact data; route by website to the correct firm review queue.
Human: firm and service scope triage; no automated acceptance.
Capture source and limited contact data; route by website to the correct firm review queue.
Track check status and missing information without making a decision.
Prepare approved forms, tasks and a matter workspace after authorised instruction.
Track title, forms, contract pack and initial review tasks.
Track ordered/received status and missing items; create internal reminders.
Display checklist progress and lender-document status supplied by staff.
Show approved checklist and request an authorised decision.
Use the date entered by authorised staff for internal reminders only.
Track internal checklist, registration status and outstanding items.
Flag incomplete tasks and prepare closure checklist.
| TRIGGER / STAGE | PROPOSED ACTION | DATA → DESTINATION | RESPONSIBLE OWNER / RISK | HUMAN APPROVAL | TEST & ROLLBACK | STATUS |
|---|---|---|---|---|---|---|
| New enquiry submittedWebsite form event | Tag source domain; queue for firm triage | Domain, timestamp, minimum metadata → matching firm review queue | Receiving firm · Medium | Staff verifies entity, duplicate/conflict process and next step | Test each domain with synthetic forms; pause routing and return items to triage | OFF · proposed |
| Firm accepts matter manuallyAuthorised user action | Create internal checklists/tasks; flag missing items | Matter ID, role, check status → firm workspace | Responsible firm · Medium | Human owns client acceptance, conflicts, AML/KYC and risk decisions | Test correct firm/role access; disable and reverse eligible task/flag changes | OFF · proposed |
| Instruction marked approvedManual milestone | Prepare approved onboarding documents as drafts | Approved template + minimum matter metadata → firm draft folder | Responsible firm · Medium | Reviewer checks terms, fees, scope and recipient; human sends/signs | Test synthetic draft only; disable and discard draft | OFF · proposed |
| Pre-contract documents loggedStaff records status | Create review tasks and stale-item reminders | Document status metadata only → assigned matter team | Responsible firm · Low | Qualified staff review title/contract and decide action | Test status-to-task mapping; cancel future tasks and preserve audit | OFF · proposed |
| Search status changedAuthorised user update | Flag missing search status; add review task | Search status and matter ID → firm task list | Responsible firm · Low | Staff interprets results and approves enquiries/advice | Test no document content in notification; pause and clear generated flags | OFF · proposed |
| Readiness checklist updatedManual field update | Highlight outstanding fields; request internal review | Checklist flags → restricted firm workspace | Responsible firm · Medium | Authorised fee earner decides readiness; no exchange decision by app | Test role restriction and false/missing flags; disable alert and correct by human | OFF · proposed |
| Approved date enteredHuman-supplied completion date | Create internal reminders from supplied date | Date, task title, role → firm team task/calendar | Responsible firm · Medium | No date calculation/change, payment, completion confirmation or client message | Test timezone/date display; cancel future reminders and audit corrections | OFF · proposed |
| Post-completion status loggedAuthorised user update | Create registration/closure checklist tasks and stale flags | Status metadata only → owning firm workspace | Responsible firm · Low | Human approves filings, undertakings, closure and records decisions | Test task ownership and firm boundary; pause and reverse eligible flags, never delete records | OFF · proposed |